Spare parts are exclusive to repair services. They are not sold individually.
If your Graf von Faber-Castell Writing Instrument requires repair, please contact us at consumer@fabercastell.com directly for further assistance.
It may be necessary for instruments to be returned for assessment and repair. This includes situations where parts have been lost and/or damaged. Once the instrument has been assessed, a Graf von Faber-Castell representative will contact you with an auto-emailed invoice estimate for approval/payment. Repairs will not take place until the owner’s approval is received.
Service fees include parts and repair handling. No return shipping charges are applied. Allow up to 30 business days for complete processing of standard repairs.