Orders placed on www.fabercastell.com are generally shipped within 2-3 business days of order placement with ground shipping estimated at 3-5 business days. Expedited shipping is not available at this time. Depending on order volume and/or product availability, there is a possibility orders may experience a slight delay at times.
We are unable to make changes or cancel an order once it has begun processing. It would be necessary to return it for refund: FaberCastell.com - Returns
Tracking details will be emailed to you once your order ships. Please be sure to add Faber-Castell (consumer@fabercastell.com) to your contacts as a safe sender. This will ensure that you receive all order notifications. Please check your spam folder if you are not able to locate this detail in your inbox.
If you would like to check on the availability of Faber-Castell Products locally, please click here to visit our store locator.